What should I do if I receive a damaged packaging? – Touch 'n Go eWallet Help Centre

If the packaging is damaged, you should return the parcel to the delivery personnel and mark it as a damaged and sign-off the parcel accordingly.

Once the damaged packaging is received at the warehouse, a replacement will be dispatched to you to the same address at zero cost.

You can contact Touch ‘n Go customer support team at:

Live Chat	Touch ‘n Go Corporate Website or Visit https://www.touchngo.com.my/ and Click “Chat with us” icon at bottom right 8.00 am to 8.00 pm Monday - Friday (including public holidays)
Email	careline@touchngo.com.my
Careline	+603 2714 8888 8.00 am to 8.00 pm Monday - Friday (including public holidays)
Facebook	www.facebook.com/MyTouchnGo
Twitter	www.twitter.com/MyTouchnGo
Webform	https://www.touchngo.com.my/eservices/customerServices.aspx
TNG Card Information & Transactions	https://tngportal.touchngo.com.my/
Refund for TNG Card	https://www.touchngo.com.my/erefund/ **Refund will be refunded within 30 days
Walk in	TNG Hub - Bangsar South Address : Ground Floor, Tower 6, Avenue 5, The Horizon Bangsar South. Business Hour : 9am to 5pm ,Mondays to Fridays TNG Hub - Nu Sentral Address : Lot L2.07, Level 2 NU Sentral Shopping Centre Business Hour : 10am -10pm 7 days a week