This could be due to one or more of the following reasons:
- Your GO+ balance is less than RM200 at the daily cut off time of 4pm
- Your accumulated Reward is less than RM0.01
- TNG Digital Sdn. Bhd. (“the Company”) has reached the Reward capping of RM1,000,000;
- You did not meet the qualifying criteria/ mandatory regulatory requirements for this Campaign; or
- You have breached the Company’s User and General Terms and Conditions (https://assets.website-files.com/604f10ece77ed2575179c749/6141a7718d1cd393dac569ed_touch_n_go_eWallet_user_terms_conditions_v32.pdf).
If you feel that none of the reasons above applies to you, you may submit your queries to https://tngd.my/careline-webform (Refer submission guide at https://youtu.be/eAStXLbiqvY) or you may also call the Touch ‘n Go eWallet careline at +(603) 5022 3888 for further assistance. Kindly provide your details and proof supporting your claim. The operating hours are Monday to Sunday, 7.00am to 10.00pm (including public holidays).