It is important that you inform us of any change in your contact details. You may request to update your personal details by contacting our dedicated AIA Online Customer Service via WhatsApp at 019 629 9660 or e-mail firstname.lastname@example.org during the operating hours (8:30 a.m. – 5:30 p.m., Mon to Fri excluding public holidays).
Articles in this section
- Can I cancel my certificate?
- What do I need to do if there are changes to my personal details?
- Can I nominate a beneficiary?
- Currently I have personal health insurance that has extended coverage for Covid-19. Can I claim from both WalletSafe and another policy?
- Currently my credit/debit cards are covered under the bank for unauthorized transactions. Can I claim from both WalletSafe and other channels/platforms (e.g. the bank)?
- How do I perform a claim for WalletSafe?
- What are the documents required to support an unauthorized transaction claim?
- What are the documents required to support a death claim?
- How long can I wait before making a claim?
- For Covid-19 benefit, can I submit a laboratory confirmation or medical report from another country for a claim?