Once you have completed your payment in Touch ‘n Go eWallet and AIA receives your application, your certificate of insurance will be effective immediately. You will receive both e-mail and WhatsApp confirmation with your certificate number, effective date and expiry date of the certificate. Your e-certificate will be attached in the same e-mail.
If you’re not within the eligibility criteria for WalletSafe, you will receive an e-mail from us about the application rejection and premium will be refunded to you by Touch ‘n Go eWallet.