You need to complete the claim submission webpage and provide the required supporting claim documents. You can obtain the link from the e-mail where you received your e-certificate upon insurance coverage, or go to Touch ‘n Go eWallet > GOprotect > My Policies > WalletSafe > View Details and click on ‘How to Claim’, or by contacting AIA Online Customer Service via WhatsApp at 019 629 9660 or e-mail my.aiaonline@aia.com during the operating hours (8:30 a.m. – 5:30 p.m. on Mon to Thu, 8:30 a.m. – 4:30 p.m. on Fri, excluding public holidays).
Payment for all benefits (except death benefit) will be made to the Insured. Payment for death benefit will be made to the Nominee or the Estate.