You need to complete the claim submission form and provide required supporting claim documents. You can obtain the link from the e-mail where you received your e-certificate upon insurance coverage or you can visit this linktngd.my/risk-webform
Payments will be made by AIA or Touch ‘n Go eWallet directly. Payment for unauthorized transaction benefit will be paid to the Insured Person. Payment for death benefit will be made to the Nominee or the Estate.
If you need any assistance on claims, you may contact Touch ‘n Go eWallet or AIA:
- Touch ‘n Go eWallet Customer Service via +603-5022 3888 or email tngd.my/careline-webform , or
- AIA Online Customer Service via WhatsApp at 019 629 9660 or e-mail my.aiaonline@aia.com during the operating hours (8:30 a.m. – 5:30 p.m., Mon to Fri excluding public holidays).