What do I need to do if my TNG card is “dormant/inactive”? 12 August 2021 07:10 You will need to submit an e-Refund request at https://www.touchngo.com.my/erefund. Please note, the e-Refund service is only for those who have registered their TNG card at MYTouchnGo Portal. Related articles How do I keep my card “active” and not “dormant/inactive”? Why is there a RM5.00 fee imposed for my dormant/inactive TNG card? I no longer use my TNG card but there is still some balance in it. What do I need to do? What should I do if my TNG card is damaged/faulty? What should I do if I have more questions?