You will need to courier your SmartTAG to us to check if it can be repaired. Please visit the nearest POS Laju or POS Malaysia counter and follow these steps:
Step 1: Purchase one (1) prepaid POS Laju/ POS Malaysia Envelope @ RM6.00 each.
Step 2: Write down the delivery address to Touch ‘n Go in the consignment note of the prepaid envelope (TNG address: Operations Management Unit (OMU), Touch ‘n Go Sdn Bhd, Level 10, Tower 6, Avenue 5, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia).
Step 3: Write down your full details at the consignment note including your full name, contact number, email and address for us to return the SmartTAG to you.
Step 4: Insert your faulty SmartTAG into the purchased prepaid envelope.
Step 5: Place the consignment note in the space on the cover, seal the envelope and hand it over to the counter.
Step 6: Retain the courier receipt and postal order receipt for your reference.
Note: You do not need to send your SmartTAG accessories e.g. battery and bracket. These can be kept with you.