Please ensure your mobile device meet the following requirement for TNG eWallet app
- Mobile Operating system iPhone iOS 9 above or Android version 5.0 above
- Device is not jailbroken or rooted - For more info please refer to article Why is the Touch ‘n Go eWallet app not supported on jailbroken / rooted devices?
- Strong internet connectivity - switch to wifi if needed.
If your device meet the above requirement but issue still persisting, please contact us by submit a request here. Please provide the following details/document to facilitate our investigation.
- Screenshot of error message (if any)
- Phone model
- App version
- Android / iOS version