We apologise for the inconvenience. There may be instances whereby there is a delay in the balance being refunded to your TNG eWallet. Please wait for your refund within 24 hours of your fuelling activity. If you do not receive your refund after 24 hours, kindly contact Touch 'n Go Careline for further support.
- Contact no: 0327148888 - Monday to Friday, 8.30am-5.30pm (including public holidays)
- Email: careline@touchngo.com.my
- e-Customer Services webform: https://www.touchngo.com.my/eservices/customerServices.aspx
- Social Media: ‘Touch ‘n Go Malaysia’ on Facebook or Twitter at @Mytouchngo