The balance will be refunded into your TNG eWallet within 10 mins after you have completed your fuelling activity. However, there may be instances whereby the refund takes up to 24 hours. Please wait for your refund within 24 hours of your fuelling activity. If you do not receive your refund after 24 hours, kindly contact Touch 'n Go Careline for further support.
- Contact no.: 0327148888 - Monday to Friday, 8.30am-5.30pm (including public holidays)
- Email: careline@touchngo.com.my
- e-Customer Services webform: https://www.touchngo.com.my/eservices/customerServices.aspx
- Social Media: ‘Touch ‘n Go Malaysia’ on Facebook or Twitter at @Mytouchngo