In order to be eligible for the Money-back Guarantee, users must first verify their eWallet account through the Account Verification process and device is linked for TapSecure prior to the date of the unauthorised transaction. If there is a case of an unauthorised transaction, the source of fund must only come from the user’s own eWallet account. The user shall be required to submit the Money-back Guarantee claim within 90 days from the date of the unauthorised transaction.
Learn how to link device for TapSecure: https://support.tngdigital.com.my/hc/en-my/articles/15978128933913-Linking-my-device-for-TapSecure to authenticate your transaction securely.