If you TNG eWallet Soundbox TransferMATE arrives damaged, here’s what you need to do:
- Contact our partner’s helpdesk within 5 days of receipt for assistance.
- Contact number: 04-2022 123
- Operation hours: 9am to 6pm, Monday to Friday
- Email: operation@infinitepay.com.my
- Whatsapp: +6012 944 4482 (Text only)
- Provide supporting documents such as the consignment note and images of the damaged device.
- Our partner will arrange for a courier service to collect the damaged device for verification.
- If your claim is approved, a replacement unit will be delivered to you within 14 days.
- Reports made after 5 days may incur charges for exchange or repair.
Please note that claims submitted after 5 days may incur additional fees. We are committed to providing a swift and hassle-free resolution to any damage that may occur during shipping.