For Cash Out to Touch ‘n Go eWallet:
- You did not meet the necessary requirements.
- Your Touch ‘n Go eWallet might have experienced connection timeout, please try again later.
- You did not provide all required and accurate information to us. If you fail to complete the Cash Out request by you, non-receipt of the Cash Out request by us or receipt of inaccurate information by us, the Cash Out request will be cancelled automatically.
For Cash Out to bank account:
- You might have transferred to a bank account that is not registered under your name or ID.
- You did not meet the necessary requirements.
- You did not provide all required and accurate information to us. If you fail to complete the Cash Out request by you, non-receipt of the Cash Out request by us or receipt of inaccurate information by us, the Cash Out request will be cancelled automatically.