Below are possible reasons for unsuccessful cash in via FPX :
- You might have transferred from an FPX bank account that is not registered under your name.
- You might have failed a bank portal authentication step (e.g. invalid login to bank portal, invalid entry of bank One Time Password (OTP), insufficient funds in bank account, etc).
- Your Touch ‘n Go eWallet might have experienced a connection timeout, please try again later.
- You may have exceeded the quota for Non-Transferable Funds
For any failed cash in via FPX transaction due to third party payment, the amount will be refunded into the respective bank account used for cash in within three (3) business days from the day of the transaction, and any applicable bank charges payable shall be borne by the customers.