We have deployed new solutions to reduce this from happening. In an unlikely event that your balance is incorrect and lower than the fare amount, you will have to make the .
In the event that your eWallet balance is incorrect, do inform us of such instances by contacting our Careline team at 03 5022 3888. You may also submit a request by clicking here. Refer submission guide at https://youtu.be/eAStXLbiqvY