For Touch ‘n Go eWallet and GO+ (Unable to reload into Touch ‘n Go eWallet, Problem with 6-digit pin, How to Cash in into/Cash out from GO+)
You may submit your queries to https://tngd.my/careline-webform
You may also call the Touch ‘n Go eWallet Careline at +(603) 5022 3888. The operating hours are Monday to Sunday, 7.00am to 10.00pm (including public holidays).
For Principal e-Cash (Earning calculation, failed Cash Out to bank account, more info about the fund and Principal Malaysia)
You may email your queries to email@example.com.
You may also call Principal Customer Care at +(603) 7723 7262 or chat with us via WhatsApp. The operating hours are Monday to Sunday, 7.00am to 10.00pm (including public holidays).
If your query or complaint is not resolved satisfactorily by us, you may contact:
A complaint resolution arm of Bank Negara Malaysia
Call BNMTELELINK at 1-300-88-5465 (LINK) (toll free number), or
Email to firstname.lastname@example.org
Laman Informasi Nasihat dan Khidmat (LINK)
Ground Floor, Block D
Bank Negara Malaysia
Jalan Dato’ Onn
50480 Kuala Lumpur
Fax: 03-2174 1515