Yes, if the investigation concludes in your favour, you will receive a full refund, regardless of whether the funds came from cashback or other promotions.
Articles in this section
- What's TNG eWallet's Money-back Guarantee policy?
- What are the requirements to qualify for TNG eWallet's Money-back Guarantee?
- Under what circumstances will a user not be covered by TNG eWallet's Money-back Guarantee policy?
- How do I make a Money-back Guarantee claim?
- What documents are required to submit with my Money-back Guarantee claim?
- How is the disputed sum refunded via TNG eWallet's Money-back Guarantee?
- I've submitted a claim with TNG eWallet's Money-back Guarantee. Does this mean I am guaranteed a refund?
- How soon will I get my money back after filing a claim under TNG eWallet's Money-back Guarantee policy?
- Is there a limit to the amount I can claim under TNG eWallet's Money-back Guarantee policy?
- My TNG eWallet account in not verified yet, can I file an unauthorised transaction dispute or submit Money-back Guarantee claim? / I haven’t verified my TNG eWallet account. Can I still file a Money-back Guarantee claim?