Articles in this section

• What's TNG eWallet's Money-back Guarantee policy?
• What are the requirements to qualify for TNG eWallet's Money-back Guarantee?
• Under what circumstances will a user not be covered by TNG eWallet's Money-back Guarantee policy?
• How do I make a Money-back Guarantee claim?
• What documents are required to submit with my Money-back Guarantee claim?
• How is the disputed sum refunded via TNG eWallet's Money-back Guarantee?
• I've submitted a claim with TNG eWallet's Money-back Guarantee. Does this mean I am guaranteed a refund?
• How soon will I get my money back after filing a claim under TNG eWallet's Money-back Guarantee policy?
• Is there a limit to the amount I can claim under TNG eWallet's Money-back Guarantee policy?
• My TNG eWallet account in not verified yet, can I file an unauthorised transaction dispute or submit Money-back Guarantee claim? / I haven’t verified my TNG eWallet account. Can I still file a Money-back Guarantee claim?