Articles in this section

• What is the Money-back Guarantee Policy?
• What are the requirements for a user to be eligible to be covered under the Money-back Guarantee Policy?
• What are the scenarios in which a user will not be covered under the Money-back Guarantee Policy?
• Where does a user submit his or her claim for the unauthorised transaction?
• How are the refunds made?
• When will the user get back his or her refund?
• Is there any limit for the amount of the refund?
• My Touch 'n Go eWallet account is not verified yet, can I file a dispute for any unauthorised transactions?
• I have not linked my Touch ‘n Go eWallet for TapSecure, can I file a dispute for any authorised transactions?
• If I have filed a chargeback to my card issuer, can I still file the dispute with Touch 'n Go eWallet for my unauthorized transaction?