Please check your credit/debit card / online banking if there is any deduction. If the amount is not reflected, please submit a request through our web form https://tngd.my/careline-webform for us to investigate further. Refer submission guide at https://youtu.be/eAStXLbiqvY
Do ensure to choose the following selection in the form.
- Support Type (Jenis Bantuan) : Reload eWallet (Tambah Nilai e-Dompet) : Auto Reload/ Credit/Debit Card/ FPX/ PIN reload
- Date and time of the transaction
- Screenshot of the transaction history