| Service Level | |
| Transaction final status |
Real-time. Unless there is system maintenance at TNG Digital Remittance Sdn Bhd, PayNet, or receiving bank and transactions flagged for compliance review. Final transaction status can only be either: "PAID" or "CANCEL" or “CANCELHOLD” |
| Crediting Time (Time between the payment is sent and the end beneficiary can see the money on the account) | Real-time. Unless there is system maintenance at TNG Digital Remittance Sdn Bhd, PayNet, or receiving bank and transactions flagged for compliance review. |
| Cut Off-Time (Time when the bank/processor stops crediting payments for the settlement applied and continues to remain for 1 more day.) | None. Unless there is a system maintenance or transaction that is flagged for compliance review. |
|
Processing days (Days in which payments are processed) |
24/7, 365 days |
| Transaction reference number for inquiry |
Mobile number or DuitNow ID Please send related inquiry to: support.remittance@tngdigital.com.my
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