Why do I still need to enter my 6-digit PIN after I’ve enrolled in and enabled face verification? 01 October 2021 04:45 Updated You’ll only need to enter your 6-digit PIN if your face verification has failed. If your face verification is consistently failing, please contact our Careline by submit request here. Related articles Can I change my mobile number? [Account Management] What do I need to do if I forgot my 6-digit PIN or my account has been suspended ? What is face verification? What should I do if I lose my smartphone that has my Touch 'n Go eWallet account? I’ve successfully enrolled in face verification, but my face has since changed and I’m unable to log in or make payments. What should I do?