It could be due to several reasons. Please ensure that you fulfil the following criteria in order to create a Money Packet successfully.
- Completed account verification (eKYC)
- Not more than ten (10) ‘In-progress’ or ‘Pending’ Money Packets at the same time
- Sufficient balance in either eWallet or GO+ wallet
- The Money Packet amount will not hit monthly transaction limit
- Install TNG eWallet app with 1.7.90 version and above