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Scenario |
Solution |
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When I try scanning the QR code, I get an error that I am unable to activate my card. |
If your QR code does not work, you can try activating your card using the 4-digit PIN found on the welcome letter.
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I have tried scanning the QR code and entering the 4-digit PIN but I still can’t activate my card. |
If you still can’t activate your card, please contact Careline at 03 5022 3888 or submit a request to https://tngd.my/careline-webform for further assistance.
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Additionally, please ensure that you are using the same TNG eWallet account that applied for the card as the card is non-transferrable.