What do I do if my TNG Charm was not reloaded successfully via Touch ’n Go eWallet but the fund has been deducted from my Touch ’n Go eWallet?

If you have attempted to reload via Touch ’n Go eWallet and your reload was unsuccessful, the fund deducted from your Touch ’n Go eWallet account will be automatically refunded. For any other refund matters that may arise due to technical glitches, we endeavour to refund the users’ fund within 5 working days.

In the event you do not receive your funds after the stipulated duration, you can get in touch with Touch ‘n Go customer support team via the number listed below. Prior to calling in, please complete the “Check Card Balance” in your Touch ’n Go eWallet app (app version 1.7.72 and above) by referring here. You are encouraged to reattempt to reload or use your charm at any reader to verify if the amount reloaded has been transferred to the charm.