What do I do if I suspect there is a double deduction (both Touch ‘n Go Charm and Touch 'n Go eWallet balances are deducted at the same toll)? – Touch 'n Go eWallet Help Centre

You can submit a report here to raise questions for charm related enquiries whereas for Touch 'n Go eWallet enquiries, contact us here.

You can also get in touch with Touch ‘n Go customer support team via:

Live Chat	Touch ‘n Go Corporate Website or Visit https://www.touchngo.com.my/ and Click “Chat with us” icon at bottom right 8.00 am to 8.00 pm Monday - Friday (including public holidays)
Email	careline@touchngo.com.my
Careline	+603 2714 8888 8.00 am to 8.00 pm Monday - Friday (including public holidays)
Facebook	www.facebook.com/MyTouchnGo
Twitter	www.twitter.com/MyTouchnGo
TNG Charm Information & Transactions	https://tngportal.touchngo.com.my/
Refund for TNG Charm	https://www.touchngo.com.my/erefund/ **Refund will be refunded within 30 days
Walk in	TNG Hub - Bangsar South Address : Ground Floor, Tower 6, Avenue 5, The Horizon Bangsar South. Business Hour : 9am to 5pm ,Mondays to Fridays TNG Hub - Nu Sentral Address : Lot L2.07, Level 2 NU Sentral Shopping Centre Business Hour : 10am -10pm 7 days a week