I no longer use my Touch ‘n Go Charm but there is still some balance in it. What do I need to do? 11 December 2022 16:00 Updated Please submit a refund request via e-Refund or on our e-Customer Service here. Note that once the TNG Charm has been refunded, it will be terminated. Related articles What should I do if I have more question about the Touch ‘n Go Charm product offering? I lost my Touch ‘n Go Charm. What can I do? If I am a foreigner, can I upgrade to GO+? I no longer use my enhanced Touch n’ Go (TNG) card but there is still some balance in it. What do I need to do? How can I recover my account/change mobile number if my account is not verified (non-eKYC)?